Contact us by phone at (310) 549-4350 to speak to a bank representative.
To e-mail a bank representative, click below to designate the appropriate bank department:
Transaction Payment Services
(Please note: you are sending us an email that is unencrypted and unsecured. Please do not send personal or financial information via unsecured email. If you have a question which involves personal or financial information, call us or send a secure email by clicking on the secure e-mail link below.)
Click here to contact us via secure e-mail
Conducting business through email communication is convenient, but unfortunately, it is not very secure. Before reaching the intended recipient, email travels across a variety of public servers and can be intercepted at any point. Email encryption is the only way to send confidential information securely.
Merchants Bank of California, N.A. understands the need for a secure channel for exchanging confidential information via the internet. We offer Secure Email, a two-way encrypted solution that does not require specialized software or a complicated “key exchange” process. All you need to establish a Secure Email account is an internet connection and a web browser that supports 128-bit SSL encryption.
How Merchants Bank of California, N.A. Secure Email Works
When a secure email message is sent through Merchants Bank of California, N.A. Secure Email, the message is sent to a secure data portal where it is held for retrieval. A notification message is sent to the recipient’s email inbox to inform them a Merchants Bank of California, N.A. Secure Email message is waiting to be retrieved. The notification message contains a link to the secure web site. The recipient clicks on the link or copy and pastes the link into their browser and logs into the secure web site to retrieve their message. Merchants Bank of California, N.A. Secure Email can also be accessed through the link located above.
Create Your Account
The first time you use our Secure Email portal, you will be prompted to create an account. Click the “Register” button on the welcome screen and enter a valid email address and password to establish your account. An email confirmation will be sent to the email you provided during the registration process and you must click on the link provided in the message to activate your account. You can begin using your Secure Email account right away. You must use your email address and password each time you log on to the Secure Email portal.Click here to register: https://web1.zixmail.net/s/welcome.jsp?b=merchantsbankca. Secure Email may also be accessed by clicking the link above: “Click here to submit your resume via secure e-mail.”
Sending a Secure Email
In order to send Merchants Bank of California, N.A. a secured email message, click on the Secure Email link located above or save the address in your Favorites on your browser. You are taken to the Merchants Bank of California, N.A. Secure Email portal and prompted to enter your email address and password, which you established when you created your account. If you do not already have a Secure Email account, you are able to create one from here. Once logged in, you can create a new Merchants Bank of California, N.A. Secure Email message by clicking on the "Compose" tab.
Retrieve a Secure Email
When Merchants Bank of California, N.A. sends you a secure email message, you receive a notification message at the email address you provided when you enrolled. Click the link contained in the notification message and you are directed to the login screen for Merchants Bank of California, N.A. Secure Email. Enter your email address and password you established when you created your account. Once logged in, you can read your Merchants Bank of California, N.A. Secure Email, download it to your computer, or send a secure reply message back to Merchants Bank of California, N.A..